The most common questions and answers relating to our Feature PBX system are listed below.

However, if you do have a fault on a Feature PBX System that is supplied by Digital Communications and you cannot find a resolution for it below, then please contact us by telephone, our number is listed on our Contacts page, or by clicking this link to submit your fault online.

My phone number is not working, why?

What does re-booting my phone system mean?

Rebooting the phone means to turn off your phone and turn it back on again.

To reboot the phone, disconnect the cord supplying the electrical power to the phone for 2 minutes and then plug it in back into the same port. Some phones allow you to reboot from the keypad on the phone and some by pressing a button in the phones web program.

My telephone line dials out but does not ring inbound.

  • It could be that your phone is set to DND (do not disturb)
  • Check your phone's display to make sure that DND is not active

I keep getting a poor quality of calls, why is this?

Ideally you will need a broadband connection with a speed of at least 128 kbps (like ADSL) to ensure good call quality and successfully use a hosted platform. There are various reasons for this.

A broadband connection is 'always on', thereby ensuring that you can receive and make calls with minimum interruption.

Depending on how you use your Internet connection, you want to make sure that you have enough bandwidth left over for typical Internet traffic (e.g. emails, web browsing, file downloads).

When I make a call it keeps cutting out

This could well be down to the amount of phones you have on the network or if you are sharing your broadband connection for voice and data. Please contact us to discuss your service.

I have enabled call divert, but the calls are not going to the phone I specified

Ensure that you have entered the full telephone number including dialling code, to where you want your calls diverted to. If the number you entered is an international number, you will have to enter the country code too.