The most common questions and answers relating to data connection faults are listed below.
However, if you do have a fault on a data connection that is supplied by Digital Communications and you cannot find a resolution for it below, then please contact us by telephone, our number is listed on our Contacts page, or by clicking this link to submit your fault online.
This light should be solid green. If it is flashing or is off, try these steps:
If these steps do not work, please contact your broadband supplier's technical support department who will be more than happy to help.
Incorrectly placed microfilters cause the majority of broadband errors.
Remember every used line socket in your premises must have a microfilter fitted for your broadband to work.
If you use a splitter to connect two phones to the same socket, make sure you plug the microfilter into the wall socket first, and then connect the splitter to the microfilter. However, do not get carried away with microfilters. If you have two on a single phone socket, or an extension cable, this may cause problems.