Mobile Phone Troubleshooting

My voicemail is not activated on my Vodafone handset

To turn on standard voicemail - call 1211 from your mobile phone.

I would like to de-activate my Vodafone voicemail

To turn off standard voicemail - call 1210 from your mobile phone.

My voicemail is not activated on my o2 handset

Your Voicemail 901 is automatically set up with a default message that greets your callers. Alternatively, you can record your own personal message. Here's how:

Dial 901
Press * for greetings and mailbox settings and then press 3
Follow the prompts

I would like to de-activate my o2 voicemail

Dial 1760 from your mobile free of charge.

My voicemail is not activated on my EE handset

Call 0800 079 4000 option 2.

I would like to de-activate my EE voicemail

Call 0800 079 4000 option 2.

My phone won’t power on

Have you checked that the phone is fully charged?
Does your phone have a memory card?
If yes, remove the memory card and see if the phone starts up
If you do not have a memory card, then try restoring/updating your phone’s software
If none of the above works, you will need to call customer services for more help
Vodafone Support Number – 0333 304 0191
O2 Support Number – 0344 809 0202
EE Support Number – 0370 801 1612

My phone is engaged when someone tries to ring it

Your sim-card could have well locked up, take the sim-card out, leave it for a minute, then put it back in the phone and try to make a call to the mobile.

My phone won’t call out

A lot of mobile related problems can be fixed by switching your phone off and then back on again. This causes the phone to clear down the memory and reconnect to the mobile network; this can often resolve a wide variety of problems.

Try switching your phone off and then back on again, has this resolved the call issue?
Do you have a mobile signal?
If no then your problem could be signal related
If yes, does the problem occur with a specific number or all calls?
If it’s a specific number, are you able to dial this number from another phone?
If no the problem is likely to be with the number you are dialling
If yes, then you have done all you can online, you will now need to call customer services
Vodafone Support Number – 0333 304 0191
O2 Support Number – 0344 809 0202
EE Support Number – 0370 801 1612

My phone will not send or receive text messages